Important update on Air Balancing Hood calibrations / repairs
Update: 9 October 2019
WE’RE BACK. Confirming that the issues with our lab have now been resolved, and we are able to recommence calibration of air balancing hoods as of today.
For any calibrations of air balancing hoods booked from today, we should be able to meet our standard 10 working day turnaround.
Thank you for sticking with us – as always, we appreciate your patience and support.
Update: 8 October 2019
We’ve now received our replacement reference instrument, and it is undergoing final checks.
At this stage, we anticipate our lab will be back in operation by the end of this week, at which point we will be working through the current backlog of impacted jobs. If there are any further delays to the final checks of the replacement reference instrument we will update you accordingly.
Again, if you have any concerns, do not hesitate to contact our team.
Update: 24 Sep 2019
A quick update you on the current issue with servicing of air balancing hoods – a replacement reference instrument has been purchased for our lab, which should arrive at our office within the next 2-3 weeks.
Once this instrument arrives, we will be working through the backlog of impacted jobs as a priority so that we can get your unit back to you ASAP.
If you currently have a unit that is impacted, we will continue to email you with updates.
Again – thank you for your patience, and our sincere apologies for any inconvenience may cause. If you have any concerns or wish to discuss this matter further please do not hesitate to contact our team.
12 Sep 2019
We are currently experiencing an issue with a reference instrument in our laboratory, which may impact our standard 10 working day turnaround for service and calibration of air balancing hoods.
A replacement reference instrument is being sourced a priority, and once the lab is back up and running we will endeavour to have your unit serviced and returned to you as soon as possible.
We will keep you notified of progress and hope to resolve this issue shortly.
Our sincere apologies for any inconvenience may cause – if you have any concerns regarding your service, please do not hesitate to contact our team.